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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 – 12 business days from the time your package arrives back to us for a refund to be issued.
Please allow 06 – 12 business days from the time your package arrives back to us for a refund to be issued.
Shopping Information
What kind of products does Closer Walk lifestyle offer?
We offer a wide range of Christian resources such as Bibles, Devotionals, Christian literature, novels, and gifting options.
How can I contact Closer Walk Lifestyle customer service?
You can contact our customer service team by emailing us at info@closerwalklifestyle.com or via WhatsApp +233 554117728
Does Closer Walk Lifestyle offer international shipping?
Yes, we do *All international customers are responsible for all customs and duty fees that are incurred during transit*
How soon can I receive my order?
Most orders are processed within 24 hours. Orders placed after 2:00pm will be delivered the next day.
Working Hours
Monday to Saturday (8:00 am to 6:00pm)
24 hrs 365 days via website
Do you have a physical store?
Our store is located at Ashale Botwe, Peace Be Junction down
Landmark: opposite Philo’s Happy Home Nursery School.
Where are you located?
We are primarily an online shop.
Payment Information, Return & Exchange
What payment methods do you accept?
Mobile Money, Visa, Mastercard via paystack. We do not accept cash on delivery.
What is my delivery fee?
Delivery fees vary based on location and are available at checkout
Can I cancel my order?
Orders placed cannot be cancelled. Kindly reach out to us on our customer service number +233 554117728 if there’s an exception.
Can I change my order or the information on my order after I have placed an order?
To change your order or the information on the order, please contact us +233 554117728 immediately. Please note, it may be difficult to change your order once your order status is on ‘Processing’ or ‘Completed’.
How do I know if my order is confirmed?
Once payment has been confirmed, we will send you an order confirmation email. Please check if you have received an email and if you have not, we advise you to contact us on info@closerwalklifestyle.com or +233 554117728
RETURNS INFORMATION
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURNS POLICY
All returns must be initiated within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at info@closerwalklifestyle.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
Closer Walk Lifestyle
Attn: Returns
RMA #
Binga St 8A, Ashale Botwe
Madina, Accra
Or
Postal Address
Closer Walk Lifestyle
P.O.BOX MD 210
Madina-Accra
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed. EXCEPTIONS The following items cannot be returned or exchanged:
o Damaged Products
o Opened or Unsealed Products For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. QUESTIONS If you have any questions concerning our return policy, please contact us at: Phone: +233 554117728 Email: info@closerwalklifestyle.com